Date of Award

2025

Document Type

Project

College/School

College of Nursing

Degree Name

Doctor of Nursing Practice (DNP)

Project Mentor

Heather Balser

Readers

Glory Dole

Abstract

Background: The number of patients with limited English proficiency (LEP) has increased in the United States, indicating the growing importance of addressing their healthcare needs. Aim: To examine existing translation services and explore the challenges healthcare providers encounter in their use.

Methods: A mixed-methods cross-sectional survey was conducted among providers, registered nurses, and medical assistants at a diverse urgent care clinic in a city in Washington State.

Results: Interpreter availability, technological disruptions, training gaps, and interpreter accuracy emerged as significant barriers.

Implications for Practice: Comprehensive improvements in interpreter service accessibility, technological reliability, and cultural competency training.

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